Frequently asked questions
FAQs
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General
Not at all. Many clients book a single service, such as a feature wall or a lighting upgrade. If you are considering several changes, mention them at the site visit so we can plan them as one coordinated job instead of several separate ones.
Yes, and it is common to. A feature wall with integrated lighting, for example, is usually planned together with the electrical work, and a ceiling upgrade often happens alongside soundproofing or a lighting refresh. Combining services means one schedule and one crew.
Yes. We work in condos, apartments and landed homes. For condo projects we handle management approvals, renovation permits and lift bookings, and we schedule noisy work within the building's permitted hours.
Start with a free site visit. We look at the space, listen to what isn't working for you and recommend the scope that solves it, whether that is a single upgrade or a wider renovation. You get a written proposal before anything is booked.
Yes. We add services as clients ask for them and as our in-house team grows. If you need something you don't see here, just ask; we can often handle it ourselves or recommend a trusted specialist.
Payment questions
We ask for a 10% deposit when you sign the contract to secure your start date and order long-lead materials. The balance is split into progress payments tied to clear milestones, so you only pay for work that is finished.
Bank transfer, credit and debit cards, and cheque. Card payments above a certain amount may carry a small processing fee, which we always show on the invoice before you pay.
Yes. Through our financing partners you can spread the cost of larger projects over 6 to 36 months, subject to approval. We can walk you through the options during your consultation.
Our quotes are itemised and fixed for the agreed scope. The price only changes if you request changes or we uncover hidden issues such as water damage behind a wall, and we always get your written approval before any extra work starts.
The final payment is due after the last walkthrough, once every item on the snag list is fixed and you are happy with the result.
Renovation questions
A bathroom usually takes 2 to 3 weeks, a kitchen 4 to 6 weeks, and a whole-home renovation 8 to 16 weeks depending on size and approvals. You get a detailed schedule before work starts.
Not always. For single rooms most clients stay at home while we seal off the work area and clean up every day. For whole-home projects or major kitchen work we usually recommend arranging temporary accommodation.
Yes. We prepare the drawings, submit the applications and liaise with your building management and local authorities, so you don't have to chase paperwork.
You get a dedicated project manager and a weekly update with photos, completed tasks and the plan for the following week. You can also visit the site at any time by arrangement.
Yes. All workmanship is covered by a 12-month warranty from handover, and manufacturer warranties on fixtures and appliances are passed on to you. If something isn't right, we come back and fix it.